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What Makes a Good Help Desk? Did you ever wonder what may cause you to lose potential customers? Well, it’s none other than poor customer service. Imagine a potential prospect message you to retrieve information for a particular product. If your help desk isn’t responsive or helpful, the potential prospect might not even bother interacting […]

When a customer needs to interact with you for help, nothing is more frustrating and annoying than poor IT support. When small or mid-sized businesses have concerns regarding any product or service, say IT related, customer support is always the first point of contact. Sadly, a number of organizations don’t have adequate help desk support […]

It’s always convenient running older technology in your business. Some business owners don’t even replace outdated tech until it completely dies. However, this practice is often detrimental in the long run. Reviewing your existing technology each year and implementing updates is crucial to ensuring your employees are at the top of their efficiency at all […]

Unlike traditional landline numbers, a VoIP number has several benefits for its users. They are built with software and make the process of making calls extremely easy and flexible. Using this technology the right way can save a lot of time and effort. Keep reading to learn about the advantages of using VoIP numbers for […]

In today’s world, VOIP has come a long way since it’s inception. Once upon a time the programs suffered from call-quality issues and reliability that drove prices down over traditional phone lines. However, now that cloud-based systems have evolved and mobile technologies have become standard across the telecommunications industry, VOIP has evolved to contain as […]

We live in an ever-evolving world and it’s important to know how technology can benefit your business. There have been misconceptions about VoIP in general, lets take a look at our posts to clear some of the doubts. Back in the days when internet speeds were low, VoIP used to have voice quality issues but […]