01Resilience
Two data centres, not one.
If one stops, your calls are already on the other.
When a data centre drops, nobody at your front desk notices. No drill, no call to us, no notice on the door.
Operating across Greater Houston
We take care of the tech in your clinic while you take care of your patients.
Phones, network, cabling, Wi‑Fi, cameras, websites and AI reception. One Houston team, one invoice.
- 20+ yrsCarrier-grade voice
- 48 hrsSignature to live
- 24/7Monitoring and AI calls
The operating problem
Five vendors, five contracts, and no single owner when something fails.
The carrier blames the network. The IT contractor blames the cabling. The camera company has its own portal and its own invoice. Your patient is still on hold.
How the platform is put togetherTypical practice today
With Tapal
Phone carrier
One platform
IT contractor
One team
Cabling and Wi‑Fi installer
One install
Camera and alarm vendor
One portal
Answering service
One invoice
How it works
Forty seconds inside a clinic day.
The same Tuesday morning, run on one platform. Jump to any moment.
Call coverage
What happens when someone calls at 7pm?
Drag through a weekday and find out.
7:00 am
Before open
Tap a moment, or watch the day play
Before open
Front desk
Lunch
Front desk
After close
7am10am1pm4pm7pm9pm
Without Tapal
With 
128 hrsA week your desk is closed. Patients still call.
24/7Every hour answered, in English and Spanish.
ZeroCalls handed to an outside answering service.
Services
Seven disciplines, operated as one engagement.
Calls that reach a person, not a voicemail box.
Auto attendant, time-of-day routing, nurse-line overflow and voicemail to email. One extension rings the desk, the mobile and the laptop.
- Routing built around clinic hours
- One extension, any device
- Keep your numbers and handsets
- Voicemail to email
- Live within 48 hours
The machines your EHR runs on, watched before they fail.
Workstations, printers, routers and your EHR machines, watched and patched on schedule. We fix most faults before the front desk notices.
- Continuous monitoring
- Whole-clinic scope
- Remote first, on site when it matters
- Encrypted at rest and in transit
- One number when it breaks
Every call answered, including the ones at 7pm on a Friday.
Covers after close, lunch, and any queue the desk cannot clear. Takes details, answers routine questions and books, in English or Spanish.
- Answers 24/7
- English and Spanish
- Books, does not just take messages
- Escalates what it should not handle
- Works with your current phones
Great Wi‑Fi and phones start with what's inside your walls.
Slow EHR screens and dropped calls usually trace back to old cabling. We design and install clean, labeled, tested runs for phones, workstations, printers and access points. One team, one install.
- Cat6 and Cat6A installation
- Clean racks and patch panels
- Tested and documented
- Built for your whole setup
- Scheduled around your clinic
Wi‑Fi that works in every room, for staff and patients.
Consumer routers leave dead spots in exam rooms and drop connections mid-chart. We plan Ubiquiti UniFi coverage room by room, split staff from guest traffic, and monitor it with your IT.
- Coverage planned room by room
- Separate staff and guest networks
- One dashboard to manage everything
- Fast enough for the day-to-day
- Grows with your practice
Know what's happening at your clinic, even when you're not there.
Your clinic holds records, medications and equipment. We place cameras to protect them without touching patient privacy, set up secure remote viewing, and manage it beside your network and phones.
- Smart camera placement
- View from anywhere
- Secure recording and storage
- Clean, professional install
- Managed with your network
Every extension on one system: desk, mobile and laptop.
Websites
And the site patients judge you by.
Twelve practice sites of the kind we build — family medicine, dental, paediatrics, specialty care. Drag to spin the ring, or click a card to bring it forward.
Request a demo
Built to load fast and take a booking in under a minute.
Uptime and compliance
None of this should ever become your problem.
Three things that have to be true before any of the rest of it is worth buying. Scroll the deck.
02Compliance
Encrypted, logged, auditable.
Access set per person. Every look recorded.
Your HIPAA Business Associate Agreement is managed for you, not left on your desk to sign and file.
03Track record
Twenty years of carrier-grade.
Including communication systems for Fortune 500 floors.
The same engineering, sized for a practice rather than a trading floor.
20+ yrsBuilding carrier-grade voice systems
7Disciplines under one contract
48 hrsTypical time from signature to live
24/7Monitoring and AI call coverage
Client evidence
The practices and businesses we operate for.
Google reviewExcellent service, HIPAA compliant backup, very professional response. The tech accomplished the tasks on time and within budget. I would highly recommend.
Google reviewWe moved from an office space to working remotely and Tapal helped us transfer seamlessly. They can customise your phone system to exactly what you need.
Commercials and transition
What practices ask before they move.
VoIP is not compliant or non-compliant on its own. It depends on how the provider handles protected health information: encryption in transit and at rest, access set per user, audit logs of who opened what, and a signed Business Associate Agreement. Any vendor carrying calls or voicemail that contain patient information should be willing to sign a BAA. Tapal manages the BAA for you on the Phone + IT + Productivity plan, and will sign one on any plan.
Voice is priced per extension, per month. The number depends on how many people in the practice need an extension, not on how many handsets sit on desks. Routing, voicemail to email, overflow and the mobile and desktop apps come with the extension rather than appearing as add-ons later. Managed IT, Wi‑Fi, cabling, cameras and websites are quoted as separate line items, so you can see what each one costs. You get your practice's number in writing on the first call, not after a site survey.
Porting a business number usually takes two to four weeks, because your current carrier sets that timeline rather than us. Your new system goes live first, in about 48 hours, and runs alongside the old one through the porting window. Calls reach you on both systems the whole time, so nothing drops on the day the port completes.
Usually not. Standard SIP desk phones register straight against our platform and keep working, including most Yealink, Poly and Grandstream handsets from the last several years. We check your model list before you sign. If one will not register, we name it and price the replacement as its own line rather than folding a hardware refresh into the contract.
Cameras belong in common areas: entrances, reception, waiting rooms, corridors, parking, and medication or records storage. They do not belong in exam rooms, treatment areas, or anywhere a patient expects privacy. Where a camera can incidentally catch patient information, such as a view across the front desk, treat the recording like any other record. Restrict access to named people, log every viewing, and set a retention period. We agree each camera position with you on a walk-through before anything goes on a wall.
The agent says what it is at the start of the call, so nobody is misled. It handles the routine intake a receptionist would handle, including the caller's name, the reason for calling, a callback number and the booking itself, then passes anything outside that scope to your team instead of guessing at a clinical answer. You listen to a recorded call and decide whether it is good enough before it goes near your main number.
A consultation, not a sales call.
Bring your phone invoice. In fifteen minutes you get our read on what to change, what it costs, and whether moving is worth it.
Direct line+1 (832) 315-5752
Email[email protected]